Metrowest Hospital Satisfaction Poll Results

The Metrowest Daily News had a fascinating article today, reporting the results of a nine month study called the Hospital Consumer Assessment of Healthcare Providers and Systems. The survey was given to patients who had overnight hospital stays in the time period from October '06 to June of '07.

At the top of the list, in terms of patient satisfaction was Newton-Wellesley Hospital, in Newton, with a solid 82% of all patents saying they would definitely recommend the hospital. At a close second, with 81%, was Emerson Hospital, in Concord. Third, with 76% was Milford Regional Medical Center. Fourth, with 71% was UMass Memorial Medical Center in Worcester. Fifth, with 65% was Marlborough Hospital. And rounding out the pack, with 61% was MetroWest Medical Center.

What's not shocking to me, given my very high regard for all the people involved in health services in the region, is that with the average for all hospitals in Massachusetts being 70% of all patients saying they would definitely recommend the hospital, and with the National average being close, at 67%, the strong majority of the hospitals serving the metrowest community had patient satisfaction above both these great results. Laviva Online Store

Posted in: health care, hospitals, metrowest hospitals, patient satisfaction, regional hospitals