Comet PLC boss Hugh Harvey Rogue policies claim

Here is an excerpt from a well known laptop forum:

I cannot believe what has just happened.

Got a laptop on-line from www.comet.co.uk and decide to take it back to store because I wasn't happy with it. They said I could do this when I spoke to them before ordering.

First the store tells me they will not take it back and when I insist they say they must 'search my hard drive to make sure I have not put any illegal images on it before they can process the refund!'

I almost smacked him one but held my nerve. He then called some guy over who proceeded to look at my browsing history before giving me a refund. All this happened in front of a queue of customers at the customer service desk. I thought I was going to explode with embarrassment. They made me feel like a criminal.

What can I do about this. And I don't mean just make a complaint. Is this legal?

Appreciate your comments.

This came from http://www.notebookforums.com/thread234981.html

It interested me so I googled further and got some more detail here.

http://which-laptop.com/forum/8-laptop-complaints/9-accused-of-being-a-criminal-by-comet-manager

It cant be for real. We all know that big company bosses are profit focused but if the suggestions are even close to the truth then nobody will ever buy a Comet PLC share again. And Sir Hugh, Is he a Sir? I suspect he wants to be. Will be lucky if he ever works again.

My gut feeling is that somebody smart enough to run a modern PLC does not get personally involved in this manner. Laviva Online Store

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